On Friday 30th December 2011, Inokom welcome new year 2012 with customers satisfaction initiatives in mind. With Inokom growing business i.e. significant increase production volume and number of customers, a new system to gauge and measure the customers satisfaction has to be established and dealt with. This initiative is resulted from the Inokom Management Session held at Lumut, Perak last month, in which we understand that with the complexity of the customer expectations and systems, Inokom would keen to listen to all our customers (listed below) for their viewpoints:
Auto Bavaria (ABA) – BMW models represented by En. Mohd Khirol
Berjaya Brilliance Auto (BBA) – Jinbei models represented by Dato’ Tony Khor
Bermaz Motor – Mazda models represented by Mr. ES Teoh
Dongfeng Commercial (QIV) – Dongfeng trucks represented by En. Abdul Halim
Hyundai Sime Darby Motors (HSDM) – Inokom models represented by Mr. Lau Yit Mun
Land Rover Malaysia (LRM) – Land Rover Defender models (no representatives)
Tuan Syed Mudzhar Syed Ali, Inokom CEO, officiated the event by thanking all the customers for almost full attendance to show their utmost support towards Inokom’s initiatives and elaborate more on the objectives, history, expectations and result expected. Later, En. Mohd Rizal Jailan, Inokom Acting Plant Manager, explained in details of the process flow of the system and the use of the document. After hearing the initial feedback and suggestions of the newly launched initiatives from all the representatives, the event ended with the handing over of the customer incident form/ report by Tuan Syed Mudzhar Syed Ali to all representatives to mark Inokom commitment to Customers Satisfaction.